Frequently Asked
Questions

Browse our products, add items to your cart, and click 'Checkout via WhatsApp'. You'll be asked to fill in your name, phone number, email, and shipping address before being redirected to WhatsApp with your order details pre-filled. We'll confirm your order and payment details from there.

No account needed! Simply browse, add to cart, and checkout via WhatsApp. Your cart is saved in your browser so you can continue shopping across pages.

Absolutely! Add as many items as you like to your cart and send them all together in one WhatsApp message. We'll confirm availability and the total for your full order.

Once you send your order via WhatsApp, we'll reply to confirm availability, share the total amount, and provide payment details. Your order is confirmed once payment is received.

Orders can be cancelled before they are dispatched. Please reach out to us on WhatsApp or email as soon as possible if you need to cancel.

We accept UPI (Google Pay, PhonePe, Paytm), bank transfers (NEFT/IMPS), and other mutually agreed payment methods. Payment details are shared over WhatsApp after order confirmation.

We never ask for card details or passwords. Payment is done directly through UPI apps or bank transfer, which are secure and regulated by the Reserve Bank of India (RBI). We only share our UPI ID or bank account details — never third-party payment links.

Yes, all prices displayed on our website are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.

Currently we do not offer Cash on Delivery. Payment must be completed before your order is dispatched.

We typically dispatch orders within 2–5 business days after payment confirmation. Delivery time depends on your location — generally 3–7 business days within India once dispatched.

Yes, we ship to all major cities and towns across India through our courier partners.

Shipping charges vary based on your location and order size. The exact shipping cost will be confirmed over WhatsApp before you make payment.

Yes! Every order gets a unique Lasash Order ID (e.g. LSH-1238). We'll also share the courier tracking number over WhatsApp once your order is dispatched so you can track it directly with the courier.

Please report any damage within 24 hours of delivery by contacting us on WhatsApp or email with photos of the damaged item and packaging. We'll work with you to resolve it as quickly as possible.

Each product page lists the available sizes. If you're between sizes or unsure, message us on WhatsApp with your usual measurements and we'll help you pick the right fit before you order.

We photograph every piece in natural light, but small variations between screens and fabric dye lots are normal. If a colour is significantly different from what's shown, let us know within 24 hours of delivery.

Some pieces are restocked, others are small-batch and won't return. Message us on WhatsApp about a specific item and we'll let you know if a restock is planned.

Care instructions are specific to each fabric and are included on the garment label. As a general rule, wash similar colours together, avoid harsh detergents, and check the label before ironing or dry cleaning.

Return and exchange requests must be raised within 7 days of delivery. A ₹150 reverse pickup and processing fee applies. Products must be unworn, unwashed, with tags attached, and returned in original packaging. Sale items and products purchased under BUY 2 GET 1 or promotions above 25% off are not eligible.

Visit our Return / Exchange Request page, enter your Order ID and contact details, select your reason, and submit. You'll receive a unique Request ID and can also notify us via WhatsApp.

Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method.

We're so sorry! Please contact us within 24 hours of delivery with a photo of the item received. Wrong item deliveries are our responsibility and we'll arrange a replacement or full refund at no extra cost.

You can reach us via WhatsApp at +91 75069 50631 or by email at hello@lasash.in. We're available during business hours (Monday–Saturday, 10 AM – 7 PM IST).

We are currently an online-only label. All orders are placed and confirmed via WhatsApp, and products are shipped directly to your door.

Reselling our products without prior written consent is not permitted. However, if you're interested in a wholesale or reseller partnership, please reach out to us — we'd love to chat!

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